Privacy Policy

Raiven ("Raiven", "we", "us", or "our") provides AI automation tools, including website chat widgets, social media assistants, and voice receptionists, to businesses across New Zealand. This Privacy Policy explains what personal information we collect, how we use it, and the choices and rights you have, in line with the New Zealand Privacy Act 2020.

This is a general template intended as a starting point. Please have it reviewed by a qualified advisor before relying on it, so it accurately reflects your specific data practices.

1. Information We Collect

We may collect the following types of information:

• Contact details you provide, such as your name, email address, and phone number, when you submit an enquiry, request a quote, or fill out a form on our website.
• Messages and conversation content submitted through our chat widgets, chatbots, and voice receptionists.
• Business information you share with us, such as your company name and the services you're interested in.
• Technical information collected automatically, such as your IP address, browser type, device information, and pages visited, typically gathered through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotes for our services.
• Set up, operate, and improve the AI tools we build for you or on your behalf.
• Communicate with you about your account, our services, or relevant updates.
• Understand how our website and tools are used, so we can improve them.
• Meet our legal and regulatory obligations.

3. Third-Party Services

We use trusted third-party platforms to help deliver our services, including form and CRM tools (such as GoHighLevel), website hosting providers, and social media platforms. These providers may process your information on our behalf, under their own privacy and security practices, and some may store or process data outside New Zealand.

4. Cookies

Our website may use cookies and similar technologies to remember your preferences, understand site usage, and support features like our chat widget. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended if you do.

5. Sharing Your Information

We don't sell your personal information. We may share it with the third-party service providers described above, or where required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

6. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no method of storage or transmission over the internet is completely secure, and we can't guarantee absolute security.

7. Data Retention

We keep personal information for as long as it's needed to provide our services, meet legal obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymised.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to ask for access to the personal information we hold about you, and to request that it be corrected if it's wrong. To make a request, get in touch using the details below.

9. Children's Privacy

Our services are intended for business use and are not directed at children. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, email us at support@raiven.nz, or contact us through the form on our Get a Free Quote page.